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References
Beal, Barney (2004) Study: Sarbanes-Oxley 'catalyst' for process
management. SearchCIO.com
Chief Executive, The (1996). The quiet crusade - process-based
organizations - Process Management: A New Leaf. The Chief Executive.
Chief Executive Publishing
Dillon, Cassie (2004) Business Process Management: A Toolset for Credit
Claims Administration. Credit & Financial Management Review. Credit
Research Foundation Fourth Quarter 2004
Green, A (2003). Transacting business with web services Part I: the
coming fusion of business transaction management and business process
management
Lynch, J.J. (1996) It's the process - quality management of business
processes- includes related articles. Institute of Internal Auditors,
Inc
Shan, Ming-Chien (1996). Business process flow management and its
application in the Telecommunications Management Network - HP's OpenPM
middleware technology - Technology Information
Valentine, L (2004). Symbol Technologies CIO John Bruno Reveals
Best-Kept Corporate Secret. Retrieved from CIOToday.com
Wynn, T. (2002) What is Business Process Management? (2002) InfoSearch
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